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Toyota Best Practises

The 8 steps for problem resolution at Toyota:

  1. I clarify the problem
  2. I examine the problem in depth
  3. I make a decision regarding the objective
  4. I reflect on the root-cause
  5. I establish countermeasures
  6. I carry out countermeasures
  7. I evaluate the result and the process
  8. I see to it that the result is kept

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